Terms & Conditions

We understand that life happens and plans can change. To respect everyone’s time, we kindly require at least 48 hours’ notice for cancellations or rescheduling.

Late cancellations are subject to a 50% cancellation fee. Missed appointments, last-minute cancellations, and no-shows are subject to a 100% cancellation fee because that time has been reserved especially for you.

We value your time and appreciate your cooperation. If you need to make changes to your booking, please reach out—we’re always happy to help.

Please inform us of medical conditions, allergies, or skin sensitivities before your appointment so your treatment can be tailored for a safe and comfortable experience.

Payment is due at the time of service. We accept Venmo, Zelle, and credit cards; credit card payments include a 4% fee. Prices are subject to change, and updates will be communicated in advance.

All appointments must be booked in advance. Please arrive on time to enjoy your full treatment. If you arrive late, we’ll do our best to accommodate you, but your session may need to be shortened for the next client.

We take pride in personalized skincare services and wellness treatments. Due to the nature of the business and the time reserved exclusively for each client, all sales are final. We do not offer refunds on services, packages, or retail products.

• Services rendered are non-refundable regardless of treatment outcome. Skincare is collaborative, and results vary according to individual conditions and at-home compliance.
• Retail products are non-refundable once opened or used. If sealed and returned within seven days, store credit may be issued at our discretion.
• If you experience a reaction or concern, please contact us within 48 hours of your appointment so it can be addressed professionally.

By booking with Holistic Haven Skin, you acknowledge and accept this no-refund policy.